Refund policy
At Obsidian Bleu, we take pride in crafting products with care and attention to detail. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
We accept returns of unused and unopened products within 14 days of delivery.
To be eligible for a return:
• Items must be unused and in their original packaging.
• Proof of purchase is required.
• Customers must contact us and receive return authorization before sending any items back.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Photos of the product and packaging
Upon review, we will gladly provide a replacement or refund when appropriate.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
• Opened soaps
• Used personal care products
• Opened room sprays
• Products that have been used or partially consumed
• Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original method of payment. Original shipping charges are non-refundable.
Please allow 5-10 business days for your financial institution to process the refund.
How to Request a Return
To request a return, please contact:
Please include your order number and reason for the return. If your return is approved, we will provide instructions for returning your item.
Questions
If you have questions about a product, order, or general customer support, please contact:
We appreciate your support and the opportunity to be part of your daily rituals and your home's story.